The position is responsible for providing patient oriented service; performing a
variety of clerical and administrative duties such as greeting and checking patients in/out, answering phones, collecting co-pays and payments for uninsured, accurately process paperwork, and perform other duties related to the front office in a fast-paced, multi-location medical practice. Must be willing to travel to various locations as needed.

Office locations are Winter Haven, FL; Lakeland, FL; Haines City, FL; Clermont, FL; The Villages, FL; and Sebring, FL.

Must be fluent in English/Spanish.

JOB DESCRIPTION

• Greet patients and visitors in a prompt, courteous and professional manner


• Check patients in and out of Clinic in a timely manner


• Maintain accurate patient information by obtaining, recording and updating personal and financial information in our EHR, and ensure all forms are completed accurately


• Collect co-payments and payments for uninsured patients


• Make follow-up appointments as needed for patients


• Maintain neat and orderly work area and lobby


• Protect patients’ rights by maintaining confidentiality of personal and financial information


• Answer phone calls from other departments in a professional manner


• Follow written protocols and procedures of the Clinic


• Perform other duties of the medical practice that may be assigned


• Must be dependable and a team player


• Must be willing to travel to other clinic locations outside of Polk County


• Must be willing to work a flexible schedule – Monday through Friday


• Some overtime may be required

REQUIREMENTS

• High school diploma or GED


• One year previous front desk receptionist experience in a medical clinic


• Bilingual – English/Spanish


• High level of attention to detail and accuracy


• Self-motivated, fast learner and able to work independently, if needed


• Reliable, punctual and accountable


• Professional, well-groomed appearance


• Experience with customer service and multi-line phones


• Ability to handle a fast-paced environment and prioritize tasks based on importance


• Must be able to maintain a professional demeanor even in difficult circumstances


• Excellent communication and problem solving skills


• Strong computer skills including Microsoft Office suite and ability to quickly learn Management Plus, our EHR system


• Good diction and articulation


• Demonstrate active listening skills


• Basic typing and keyboarding skills


• Maintain calm and positive attitude and maintain a professional demeanor in stressful situations


• Have the ability to respond to changing workload and work environment


• Convey both tact and diplomacy in patient and co-worker relations


• Must maintain patient confidentiality in accordance with clinic policy and HIPPA guidelines


• Demonstrate good teamwork, ability to be positive, enthusiastic, energetic and helpful

SCHEDULE & PAY

• Monday - Friday


• Can start at 7:00 AM or 7:30 AM ends between 4:30 pm - 5:30 pm


• When being asked to work at a different site, it will be for the full day. Advanced notice is provided, when possible


• $16 - $17 with an increase after 100 days


• Mileage reimbursement and travel stipends for out of county travel

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Resume

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